We Asked A Property Manager How She Used AI. Then We Asked A Bot

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When Chrissie Rivers was trying to conduct a market survey of reasonably priced housing in Phoenix, she turned to synthetic intelligence to do the job.

She began by asking the machine for an evaluation, nevertheless it despatched again a story explaining the market. Then she wanted knowledge. AI can do this, too.

“I then requested it to present me the information that I’d enter [into] an excel spreadsheet and that received it cooking,” Rivers, a strategic advertising advisor with Dominium, instructed Inman.

It was simply one in all some ways Rivers and others say property managers — particularly these working at scale, say, in an house constructing — can use newly refined but ultra-powerful software of synthetic intelligence to turn into extra environment friendly.

Chrissie Rivers | Dominium

“Property administration corporations are tasked with managing an enormous array of properties, from business buildings to residential models,” Rivers mentioned. “One space the place these corporations can profit from the most recent expertise is by using synthetic intelligence (AI) to assist them streamline their operations, save time and carry out analysis extra effectively.”

We requested Rivers for a rundown of how property managers can use AI to save lots of money and time. Then we requested ChatGPT. Right here’s what they each mentioned.

Streamline upkeep requests

Upkeep is likely one of the most typical points and important challenges property administration corporations face from each day, Rivers mentioned.

Tenants make upkeep requests starting from minor repairs to main renovations, and property managers have to trace and handle decision of any given difficulty. It may be a major job.

“With AI, nonetheless, property administration corporations can streamline the upkeep request course of and be certain that all requests are handled promptly and effectively,” Rivers mentioned.

“Through the use of AI-powered chatbots, tenants can simply submit their upkeep requests on-line, which might then be mechanically sorted and prioritized based mostly on the severity of the problem,” she added. “The chatbot may even recommend options to frequent upkeep issues, similar to how one can repair a leaky faucet or unclog a drain, saving the property administration firm time and sources.”

Improve tenant screening

One other job each property supervisor will face is tenant screening. That’s yet one more supply of paperwork to trace and prioritization to set that may be dealt with by AI, Rivers mentioned.

Credit score experiences, employment verification and rental historical past can all be collected mechanically and analyzed, she mentioned.

“For instance, AI can use machine studying algorithms to guage an applicant’s credit score rating, employment historical past, felony document and social media presence,” Rivers mentioned. “This will help property administration corporations make extra knowledgeable selections about who they permit to lease their residences.”

Enhance lease assortment

Late or missed lease disrupts a property’s money move and might complicate the connection between tenants and landlords by authorized disputes.

“Through the use of AI-powered software program, property administration corporations can ship automated reminders to tenants about lease funds, observe late funds and even provide incentives for early funds,” Rivers mentioned. “The software program may mechanically generate monetary experiences, lowering the effort and time required for administrative duties.”

Optimize advertising and promoting

There are such a lot of methods to market a property to draw tenants that it will probably really be overwhelming for property managers, Rivers mentioned.

Why not have AI give up-to-date experiences on client habits and preferences?

“AI will help property administration corporations establish the simplest promoting channels, similar to social media platforms or on-line marketplaces,” Rivers mentioned, “and create focused advertising campaigns based mostly on the pursuits and wishes of their target market.”

Predictive analytics for upkeep

That is the place AI performs the lengthy sport, giving property managers the facility to trace upkeep requests over time to offer predictive analytics for when models ought to be anticipated to wish repairs.

“This enables property administration corporations to schedule preventative upkeep earlier than a breakdown happens, lowering the necessity for emergency repairs and minimizing disruptions for tenants,” Rivers mentioned.

What does ChatGPT say?

We determined to go to the supply to see what it needed to say about property managers utilizing AI to turn into extra environment friendly and higher at their jobs. Every little thing beneath was written by ChatGPT.

Automating frequent tenant inquiries: ChatGPT may be programmed to reply frequent tenant inquiries similar to lease fee, lease renewal, upkeep requests, and move-in/move-out procedures. This will help property managers save time and scale back the quantity of inquiries that have to be dealt with manually.

Streamlining communication: ChatGPT can be utilized to ship automated reminders to tenants about upcoming lease funds or upkeep appointments. This will help scale back missed funds and missed appointments, resulting in a extra environment friendly operation total.

Offering 24/7 help: ChatGPT can present tenants with help 24/7, even exterior of standard enterprise hours. This will help scale back the workload on property managers and allow them to answer pressing requests extra rapidly.

Producing experiences and analytics: ChatGPT can be utilized to generate experiences and analytics on tenant interactions, which will help property managers establish areas the place they will enhance effectivity and supply higher customer support.

Aiding with tenant screening: ChatGPT may be programmed to help with tenant screening by offering details about the applying course of and necessities, accumulating tenant info, and answering frequent questions on tenant screening standards.

E mail Taylor Anderson

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